Refund Policies and Procedures

REFUND Policy and Procedures

Policy

  • All refunds are to be submitted via the online request form here.
    • All refunds will be assessed as a 20% administrative fee (Not to exceed $25). All refunds must be requested at least 10 business days before the program/class starts.
    • All refunds will be assessed as a 20% administrative fee (Not to exceed $25). All refunds must be requested at least 10 business days before the program/class starts.
    • All refunds will be assessed as a 20% administrative fee (Not to exceed $25). All refunds must be requested at least 10 business days before the program/class starts.
    • Certifications with outside authorities are not included in this policy
    • Memberships: requests are to be submitted no less than 5 business days from the purchase.
    • Personal training, and guest passes are non-refundable
  • Programs cancelled by Recreation will be eligible for a full refund with no administrative fee, and patrons do not need to complete the refund request form. Cancellations by the department will be communicated via email and refunds will be processed.
  • Refund requests for medical reasons will require a doctor's note
  • Transfer requests may be allowed in lieu of refunds and do not have an administrative fee. Transfers need to be within the same program category and of equal or greater value. For programs of greater value, payment for the difference will need to be received before the transfer is processed. All transfer requests must be made at least 2 business days before the scheduled start date, registration deadline and/or scheduled appointment. Request a transfer here.
  • Approved refunds are to be returned via the same method as was received except for cash. Cash payments are required to be refunded via University issued check. Payments made by credit card will be refunded to the original card used at the time of payment. Expired or Invalid credit cards at time of refund will need to be refunded via University issued check.
  • No refunds will be issued beyond one year of the date of purchase.

     

Refund Request Form

Transfer Requests

  • Transfer requests may be allowed in lieu of refunds and do not have an administrative fee unless otherwise noted in course description (ie: Children’s programming $25 fee). Transfers need to be within the same program category and of equal or greater value. For programs of greater value, payment for the difference will need to be received before the transfer is processed.

Transfer Request Form